WPS AI Agents: The AI That Only Says What You’ve Approved

“What’s on tonight?”, “Where can I watch that program?”, or “Can you recommend something similar?” As audiences look for faster, more intuitive ways to discover content, conversational AI is changing how they interact with streaming platforms and digital media services. White Peaks Solutions (WPS) brings WPS AI Agents, conversational AI, into the media experience, enabling viewers and listeners to discover content and access information through natural-language interactions. Already deployed on Maraya Sharjah and Saudi Radio+, the self-hosted solution delivers responses grounded exclusively in each organization’s approved content.

What distinguishes WPS AI Agents is its ability to generate responses exclusively from an organization’s approved knowledge base, including published pages, program information, and content catalogs. By combining semantic and keyword search with retrieval relevance thresholds, the solution ensures that responses are supported by indexed information rather than relying on the open web or a language model’s general knowledge. When relevant information is unavailable, the agent acknowledges the limitation instead of generating an unsupported answer.

Whether a viewer asks “What’s new?”, “How many series are available?”, “What’s live right now?”, or “Can you suggest something similar to this title?”, WPS AI Agents retrieves the relevant information directly from the publisher’s structured catalog before generating a response. Recommendations reference actual titles and include direct links to the platform, simplifying content discovery while ensuring that every answer reflects the broadcaster’s published content.

Designed for multilingual audiences, WPS AI Agents support Arabic, English, French, German, Greek, and Spanish, responding in the user’s chosen language even when the source content is published in another. Arabic support includes native keyword stemming and right-to-left interfaces, while conversations can switch between languages, maintaining the appropriate text direction for each message.

See it live: Maraya Sharjah and Saudi Radio+

On Maraya Sharjah, WPS AI Agents provide a conversational gateway to the streaming catalog, allowing viewers to discover programs based on their interests, explore upcoming broadcasts, and find relevant titles from Maraya’s published content. The agent also directs subscription inquiries and technical issues to the platform’s support page, while requests requiring human assistance can be transferred to the appropriate team with the conversation history preserved.

The solution is also deployed on Saudi Radio+, where listeners can inquire about programs and available content through natural-language conversations. Responses are grounded in the platform’s published information, and when a requested program is absent from the indexed content, the agent identifies it as unavailable rather than generating an inaccurate response.

These deployments demonstrate how the same knowledge-grounded AI architecture can serve different media environments, from OTT streaming to digital radio, while adapting to each platform’s content and audience requirements.

Sovereign AI: Your Knowledge Stays Yours

WPS AI Agents are self-hosted, with both the language model and embedding model operating on infrastructure controlled by the organization. This ensures that prompts, published content, and conversations remain within its environment, eliminating reliance on external AI providers for inference.

Each site has its own dedicated agent, with a distinct name, conversational tone, and knowledge base. Retrieval is restricted to the respective site, preventing content from one broadcaster’s catalog from appearing in another’s responses.

To keep information accurate and up to date, scheduled synchronization automatically reprocesses published content, indexing new and modified information while removing content that is no longer available. This ensures that responses remain aligned with the platform’s current catalog.

With WPS AI Agents already deployed across OTT and digital radio, White Peaks Solutions is bringing sovereign AI directly into the platforms audiences use to watch and listen, with a fundamental principle at its core: if information is not part of the approved knowledge base, it will not appear in the agent’s responses.